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Explore Our Legal Terms and Your Rights

mahjong demo operates under a clear legal framework designed to protect your account, your data, and your access — where local law permits.

Account ProtectionData Privacy PolicyDANA, OVO, GoPay & QRIS CoveredIndonesia Access TermsContact Rights

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Browse the Terms That Govern Your Account

mahjong demo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your use of mahjong demo — whether you are depositing via DANA, checking a withdrawal status through OVO, or scanning a QRIS code from Semarang — is governed by the terms set out in this section. Access to certain features depends on local law, and we

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make that clear at each relevant step of your account flow. Our terms cover account creation, identity verification, fund handling, and the conditions under which your account may be suspended or closed. We do not apply changes to these terms retroactively; any amendment takes effect from
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the date we post the updated version. If you continue using your account after that date, you accept the revised terms. For deposit rails like GoPay and QRIS, specific transaction conditions are noted within the payment section of your account dashboard.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Open a Legal Query With Our Team

If you have questions about your rights under our terms, need to request a data correction, or want to understand how a specific clause applies to your account, our support team is…

Live Chat Our live chat channel is open 24 hours a day, seven days a week. Use it to raise a legal query, request a copy of your account data, or ask about any clause in our terms.

Email Support Send detailed legal requests — including data deletion or account-record queries — to our support email. We aim to respond within one business day and confirm receipt immediately.

Account Dashboard Log in, navigate to Settings, then select Legal & Privacy. From there you can download your data summary, review active consents, and submit a formal amendment request directly.

POLICY TRANSPARENCY

See How We Handle Data and Account Security

Transparency is how we build your confidence in our platform. Each of the six areas below reflects a concrete practice we follow — not an aspiration.

Data Handling

We collect only the information required to operate your account — name, contact detail, and payment identifiers for DANA, OVO, GoPay or QRIS. We do not sell your data to third parties under any circumstances.

Cookie Policy

Our site uses session cookies for login continuity and analytics cookies to improve page load speed. You can manage cookie preferences from the footer banner or your browser settings at any time.

Account Security

Every account is protected by encrypted login sessions. We require identity verification before processing any first withdrawal, and we flag unusual login locations for an additional confirmation step.

Data Retention

We retain account records for the period required under applicable regulations. Once that period lapses and your account is closed, personal identifiers are anonymised rather than permanently stored.

Right to Correct

You can request a correction to any inaccurate personal detail stored on your account. Submit the request via the Account Dashboard under Legal & Privacy, and we process corrections within three working days.

Dispute Resolution

If a disagreement arises from our terms — including a transaction dispute involving GoPay or QRIS — contact us via email first. We aim to resolve most disputes within five business days through direct correspondence.

Frequently Asked Questions About Our Legal Terms

The questions below cover what our Indonesian audience asks most often about terms, data rights, account conditions, and how jurisdiction affects access. If your question is not listed here, our live chat team can walk you through the relevant clause in real time.

Yes — access to certain product areas depends on local law. We display a notice at the relevant step in your account flow so you are never surprised by a restriction when you try to use a feature.

Log in and go to Settings, then Legal & Privacy, then select 'Download My Data'. We compile your record within two business days and deliver it to your registered email address as a secure file.

Yes. Submit a deletion request through the Account Dashboard or by emailing our support team. We process requests within seven business days, after which personal identifiers are anonymised per our data retention policy.

Any verified balance linked to DANA or OVO remains yours. We freeze account activity but do not forfeit pending funds. Our team contacts you within 24 hours to explain the suspension and outline your options.

We post an in-app notification and send an email to your registered address at least seven days before any material change takes effect. Continuing to use your account after that date constitutes acceptance of the updated terms.

Email our support team with your transaction reference number, the amount, and the date. We open a formal dispute case and aim to resolve it within five business days, keeping you updated at each stage.

Our terms apply uniformly across Indonesia. However, specific product access — for example, certain live-table categories — depends on local law and may vary. Your account dashboard reflects exactly what is available in your region.

Explore Our Legal Terms and Your Rights

Open a Legal Query With Our Team

See How We Handle Data and Account Security

Data Handling

Cookie Policy

Account Security

Data Retention

Right to Correct

Dispute Resolution

Frequently Asked Questions About Our Legal Terms

01 Does Indonesian law affect what features I can access on mahjong demo?

02 How do I request a copy of the personal data mahjong demo holds on me?

03 Can I ask mahjong demo to delete my account and personal information?

04 What happens to my DANA or OVO wallet balance if my account is suspended?

05 When does mahjong demo update its legal terms, and how will I know?

06 How do I dispute a transaction processed via GoPay or QRIS?

07 Are the legal terms the same for all Indonesian cities, including Medan and Semarang?

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