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Terms & Conditions that protect your play

When you open an account with us, these terms set out what you agree to and what we commit to deliver.

Account security verified at signupWithdrawal requests processed in hoursSupport available across multiple channels

The rules that shape your experience

mahjong demo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions apply to every transaction you make through mahjong demo, from your first DANA deposit to your final payout. We require you to be of legal age where local law permits, and your account remains yours alone — you cannot transfer it or

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share login details. We reserve the right to verify your identity at any stage, especially before large withdrawals or if we spot unusual account activity. Deposits are non-refundable once gameplay begins, though you can contact our support team to discuss specific situations. Your data is stored
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securely and used only for account administration, payment processing and fraud prevention. Disputes over payouts or account closure are handled through our support desk first, then escalated if needed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

WHEN YOU NEED HELP

How to reach us about your account

Live Chat Support Open the chat window in the bottom-right corner of your lobby. Our team responds during business hours, and you can ask about account settings, payment holds or any Terms & Conditions question.

Email Support Send queries about account disputes or policy concerns to our support email. We aim to reply within 24 hours with answers about your rights under our terms.

Account Settings Review or update your account details, linked DANA, OVO, GoPay or QRIS wallet, and notification preferences directly from the Settings page in your profile.

HOW WE PROTECT YOU

Data handling and account security

Identity Verification

We ask for ID and payment details at account creation to meet legal requirements and prevent fraud. This information stays encrypted and is never shared with third parties outside of payment processors.

Cookie and Tracking

Our site uses cookies to remember your login, language preference and device type. You can disable cookies in your browser, but some features may not work properly.

Data Retention

We keep your account data for as long as your account is active and for 5 years after closure for legal and dispute-resolution purposes. You can request deletion where local law permits.

Payment Security

All DANA, OVO, GoPay and QRIS transactions are processed through secure payment gateways with SSL encryption. We never store full payment details on our servers.

Account Access Control

Your password is hashed and never stored in plain text. We recommend changing it regularly. If you suspect unauthorized access, disable your account immediately via Settings.

Policy Changes

We may update these Terms & Conditions. We'll notify you by email of material changes at least 30 days before they take effect. Continuing to use your account after notification means you accept the new terms.

Frequently asked questions about our terms

You can request account closure from Settings at any time. We'll ask about outstanding withdrawals or ongoing sessions. Closure is usually confirmed within 24 hours. Once closed, you cannot reopen the same account; you'd need to create a new one where local law permits.

Deposits are final once gameplay has started. If you deposited but haven't played yet, contact our support team immediately to discuss a reversal. This is handled case-by-case and depends on local regulations and payment processor policy.

If a withdrawal doesn't arrive, check your DANA, OVO, GoPay or QRIS app for a pending transaction. If still missing after 48 hours, contact our support team with your transaction ID. We investigate with the payment processor and usually resolve within 3–5 business days.

No. Our Terms & Conditions allow only one active account per person. Multiple accounts violate our terms and may result in account suspension. All accounts under your name or payment method will be linked for verification purposes.

We collect your name, date of birth, email, phone and payment details during signup to verify your identity and process deposits and withdrawals. We use this data only for account management, fraud prevention and legal compliance. We never sell your data to third parties.

For withdrawals above certain thresholds, we may request additional identity verification to comply with anti-money-laundering rules. This is standard practice where local law permits. Verified payouts are processed to your DANA, OVO, GoPay or QRIS account within hours of approval.

Yes, we can update these terms as needed. Material changes are communicated by email at least 30 days ahead. If you disagree with the new terms, you can close your account before they take effect. Continued use means you accept the updated terms.

Terms & Conditions that protect your play

How to reach us about your account

Data handling and account security

Identity Verification

Cookie and Tracking

Data Retention

Payment Security

Account Access Control

Policy Changes

Frequently asked questions about our terms

01 What happens if I want to close my account?

02 Are deposits via DANA, OVO, GoPay and QRIS refundable?

03 How do you handle disputed withdrawals?

04 Can I have multiple accounts on mahjong demo?

05 What information do you collect and how is it used?

06 What happens if I win and request a large payout?

07 Can you change your Terms & Conditions?

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